Last Updated: August 13, 2026
At Sravana Hearing Aid Centre (“Sravana Hearing”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request an appointment, request a hearing assessment, enquire about our products or services, or otherwise interact with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website:
https://sravanahearingaidcentre.com/
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide to us, including:
- Full name
- Phone number
- Email address
- Location or preferred clinic
- Appointment or consultation details
- Information provided through contact forms
- Information contained in your enquiry or message
- Information relating to products or services you are interested in
- Other information you voluntarily provide when communicating with us
We aim to collect only information that is reasonably necessary to respond to your enquiry, arrange an appointment, provide requested services, communicate with you, or operate our business.
Please avoid submitting unnecessary sensitive personal or medical information through general website forms.
2. Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically, depending on the technologies and services enabled on the website.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- Approximate location information
- Website interaction information
- Technical and diagnostic information
This information may be used to maintain website security, prevent misuse, understand website performance, analyse website usage, improve our website, and provide a better user experience.
3. How We Use Your Information
We may use personal information collected through the website to:
- Respond to enquiries
- Contact you regarding your enquiry
- Schedule and manage appointments
- Provide information about our hearing-care products and services
- Provide requested consultations or assistance
- Respond to requests for hearing assessments or related services
- Communicate with you about services you have requested
- Improve our website, services, and customer experience
- Maintain website security
- Detect and prevent fraud, misuse, or unauthorized activity
- Measure website and marketing performance where permitted
- Comply with applicable legal and regulatory requirements
We will not knowingly use personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or notice where required.
4. Healthcare and Sensitive Information
Sravana Hearing Aid Centre provides hearing-care, audiology, hearing-aid, and related services.
Information relating to a person’s hearing, medical condition, health status, treatment, or healthcare requirements may be considered sensitive personal information under applicable laws and policies.
Please do not submit unnecessary medical or health information through a general website contact form.
If you voluntarily provide health-related information as part of an enquiry or service request, we will use that information only where reasonably necessary to respond to your request, provide or arrange services, communicate with you, comply with legal requirements, or for another lawful purpose.
We do not intentionally use health or medical information submitted through our website to create advertiser-curated audiences or to personally target individuals based on their health condition or medical information.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to:
- Enable website functionality
- Maintain website security
- Understand website usage
- Measure website performance
- Analyse traffic
- Measure advertising performance
- Understand conversions and website interactions
- Improve our website and services
Third-party services used on our website may also use cookies or similar technologies where applicable.
Where required by applicable law, we will seek appropriate consent before storing or accessing cookies or similar technologies for analytics, advertising, personalization, or other purposes requiring consent.
You may also control or disable certain cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. Google Services, Google Ads and Advertising Technologies
We may use Google services such as Google Analytics, Google Ads, Google Tag Manager, conversion tracking, or other Google technologies to understand website performance, measure advertising effectiveness, evaluate website interactions, and improve our marketing activities.
Depending on how these services are configured, they may process technical or event information such as browser information, device information, IP address, pages visited, website interactions, and conversion-related events.
Where required by applicable law, appropriate consent will be obtained before using cookies or similar technologies for analytics, advertising, or measurement purposes.
Where personal information is shared with third-party service providers for advertising measurement or related purposes, we will provide appropriate disclosure and obtain consent where legally required.
We do not sell personal information to Google or other advertising providers.
We do not intentionally use sensitive health or medical information submitted through our website to create advertiser-curated audiences, customer lists, remarketing audiences, or similar personalized advertising audiences.
We also do not intentionally upload health or medical information or other prohibited sensitive information to advertising platforms for audience creation or conversion measurement.
Any use of Google services or advertising technologies will be subject to the applicable Google policies, applicable privacy and data-protection laws, and the configuration of the relevant services.
7. Sharing of Information
We do not sell or rent your personal information.
We may share limited personal information with trusted third-party service providers where reasonably necessary to operate our website, respond to enquiries, manage appointments, provide requested services, maintain technical infrastructure, communicate with customers, measure website performance, or support our business operations.
These service providers may include:
- Website hosting providers
- Website technology providers
- Communication service providers
- Analytics providers
- Advertising and measurement service providers
- Appointment or enquiry management providers
- Other technology or business service providers used by Sravana Hearing Aid Centre
Where personal information is shared with a third party, we take reasonable steps to ensure that the information is handled for legitimate purposes and in accordance with applicable privacy and data-protection requirements.
Where consent is required by applicable law for third-party sharing or processing for advertising or measurement purposes, appropriate consent will be obtained.
We may also disclose information where required by applicable law, legal process, court order, lawful governmental request, or where reasonably necessary to protect our legal rights, property, users, or business.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Where personal information is transmitted through our website, we use reasonable security measures appropriate to the nature of the information.
However, no internet transmission, website, server, or electronic storage system can be guaranteed to be completely secure.
We encourage users not to submit unnecessary sensitive personal or medical information through general website forms.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to enquiries
- Providing requested services
- Managing appointments
- Maintaining appropriate business records
- Resolving disputes
- Preventing fraud or misuse
- Complying with legal and regulatory obligations
- Protecting our legitimate business interests
The retention period may vary depending on the type of information, the purpose for which it was collected, legal requirements, and our operational needs.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including:
- Requesting access to personal information held about you
- Requesting correction or updating of inaccurate information
- Requesting deletion of information where legally permitted
- Requesting withdrawal of consent where processing is based on consent
- Requesting information about how your personal information is processed
- Exercising other rights available under applicable data-protection laws
Requests relating to personal information may be submitted using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain privacy requests.
Some requests may be subject to legal, regulatory, contractual, or legitimate-business limitations.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, social-media services, maps, payment providers, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policies and terms of any third-party website or service before providing personal information.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement or authorization from a parent or legal guardian where required.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
13. Advertising and Sensitive Interest Categories
Sravana Hearing Aid Centre provides hearing-care products and services.
Because hearing-care and certain medical-device-related products and services may fall within Google’s health-related sensitive interest category, we do not intentionally use an individual’s health or medical information to create personalized advertising audiences or to target an individual based on their health condition.
We also do not intentionally use sensitive health information submitted through our website for prohibited advertising audience creation or customer-list targeting.
Our advertising and measurement activities are intended to comply with applicable advertising policies and data-protection requirements.
Users may have choices regarding cookies, analytics, and personalized advertising through applicable consent tools, browser controls, and advertising-platform settings.
14. Consent and Communication
When you voluntarily submit information through a contact, enquiry, appointment, or consultation form, we may use the information you provide to respond to your request and communicate with you regarding the service or enquiry you initiated.
Where applicable law requires consent for a particular type of processing, we will obtain the required consent.
You may request that we stop certain communications where legally applicable.
15. Data Protection and Applicable Law
We handle personal information in accordance with applicable privacy and data-protection laws and regulations.
Where applicable, this may include Indian data-protection requirements and other laws that apply based on the nature of the processing and the individuals concerned.
We may update our privacy practices when applicable laws, regulations, technology, or our business practices change.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Our website
- Technology and tracking practices
- Advertising or analytics services
- Privacy requirements
- Applicable laws or regulations
- Our business practices
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding the handling of your personal information, please contact us.
Sravana Hearing Aid Centre
Website: https://sravanahearingaidcentre.com/
Phone: +91 9449 100 200
Email: info@sravanahearing.com
Business/Legal Entity: SRAVANA HEARING AID CENTRE
Registered/Business Address: Sravana Hearing aid centre Vyapara Bhavan building 1st floor, Kappalam, Chiravakku, Taliparamba, Kerala 670141